Careers
Who we are? Our cover values and Approach...

While finding the right career may start with a dream, achieving career success requires a lot more effort and planning. Silah Gulf’s Talent Development Programme is designed to help aspiring career professionals find flexible and accredited Talent Development roadmaps tailored to meet individual career aspirations. At The Silah Training Centre we are confident that we can help you find the professional certification programme that will set you on the path to success.

So why put off your dreams any longer? Let us put you in driver’s seat.

Vacant Job Postings
Are you inspired to lead, learn, grow, and make a difference?

JOB TYPE: Full Time
POSITION: Customer Experience Manager
COUNTRY: Kingdom of Bahrain / Kingdom of Saudi Arabia - KSA
START DATE: Immediately

JOB PURPOSE

We are seeking for a proven record Customer Experience Manager to undertake, organize, plan, and monitor a company’s customer experience department and lead the team to ensure optimized interaction between a company and its clients.

JOB REQUIREMENTS

  • BSc. or Master Degree in business administration, management studies, or in a related discipline degree or equivalent.
  • Minimum of 10 years of experience and skills in customer engagement / customer satisfaction or customer service.
  • Certified in any customer experience qualification
  • Ability to work in a team, and ensure projects and tasks are completed in required time frame
  • Ability to manage priorities and goals of the area, keeping in mind the business objectives
  • Excellent customer support skills
  • Computer Literacy (excellent knowledge of MS Office, Visio and office management software)

Competencies
  • Customer’s Mindset
  • Strategic Planning
  • Entrepreneurial Thinking
  • Passion for Excellence

Language Skills
  • Excellent command of spoken and written Arabic & English.

Apply Now

JOB TYPE: Full Time
POSITION: Customer Experience Officer
COUNTRY: Kingdom of Bahrain / Kingdom of Saudi Arabia - KSA
START DATE: Immediately

JOB PURPOSE

We are seeking for a reliable Customer Experience Officer to assist the Customer Experience Manager in developing and maintaining an end-to-end customer journey maps that will provide the business with insight to the customer experience across our various distribution and servicing channels.

JOB REQUIREMENTS

  • BSc. or Master Degree in business administration, management studies, or in a related discipline degree or equivalent.
  • 3 to 5 years of experience in customer experience, service quality, process re-engineering, customer engagement or related function
  • Highly analytical, creative and organized
  • Strong project management skills; able to deliver multiple requirements on time
  • Demonstrated leadership potential; able to influence others despite the absence of reporting relationships
  • Flexible, results oriented and able to work in a fast-paced environment
  • Very good oral, written communication and interpersonal skills
  • Ability to interact with and influence people at all levels of the organization
  • Computer Literacy (excellent knowledge of MS Office, Visio and office management software)

Competencies
  • Customer’s Mindset
  • Adaptability
  • Passion for Excellence
  • Facilitation
  • Teamwork
  • Problem Solving

Language Skills
  • Excellent command of spoken and written Arabic & English.

Apply Now

JOB TYPE: Full Time
POSITION: Agent
DEPARTMENT: Operations
INDUSTRY: Airlines/Telecoms
COUNTRY: Bahrain
START DATE: Immediately

JOB PURPOSE

The job holder will provide our customers with a world-class service with consistency of high standards of care.

JOB REQUIREMENTS

  • Excellent command of written and spoken Arabic & English.
  • BSc. in Business Management, Business Administration or any relevant degree.
  • Contact Center experience is desirable.
  • Computer Literacy.

Apply Now

JOB TYPE: Full Time
COUNTRY: Kingdom of Saudi Arabia - KSA
START DATE: Immediately

JOB PURPOSE

We are seeking for a reliable Government Relations Officer to undertake administrative tasks and to liaise with government entities for the setup, renewal, and any other interactions required to setup and facilitate Sila's business at the Kingdom of Saudi Arabia.

Responsibilities

  • Coordinate office activities and operations to secure efficiency and compliance with company policies.
  • Liaise with the General Investment Authority (SAGIA), Ministry of Labour & General Organization for Social Insurance, and other government entities to ensure smooth and continuous operation of Silah's office at KSA.
  • Able to adapt with change while maintaining effectiveness.

JOB REQUIREMENTS
  • Must be Saudi Nationality
  • Must be based in Eastern Province/Region, preferable DAMMAM, KHOBAR, or DHAHRAN.
  • Must have a car to commute daily to Dammam
  • Proven experience (broad knowledge) as Government Relations Officer/Clearing Agent (معقب) is required to complete all government procedures (1 to 3 years of experience in the same field)
  • Outstanding communication and interpersonal abilities
  • Excellent organizational and leadership skills
  • Computer Literacy (excellent knowledge of MS Office and office management software)
  • Able to work autonomously and efficiently.
  • Able to adapt with change while maintaining effectiveness.

Competencies
  • Collaboration
  • Customer Service Orientation
  • Entrepreneurial Thinking
  • Oral and Written Communication
  • Influence

Language Skills
  • Excellent command of spoken and written Arabic & English.

Apply Now