Careers
Who we are? Our cover values and Approach...

While finding the right career may start with a dream, achieving career success requires a lot more effort and planning. Silah Gulf’s Talent Development Programme is designed to help aspiring career professionals find flexible and accredited Talent Development roadmaps tailored to meet individual career aspirations. At The Silah Training Centre we are confident that we can help you find the professional certification programme that will set you on the path to success.

So why put off your dreams any longer? Let us put you in driver’s seat.

Vacant Job Postings
Are you inspired to lead, learn, grow, and make a difference?
Key Responsibilities

  • On time report delivery of internal and external reports for the management
  • Deliver accurate reports with quality
  • Analyze report information (Intraday, etc.) to measure effectiveness of workforce schedules and recommend adjustments.
  • Responsible for tracking, analyzing and reporting trends on AHT, call volume, training completions and all pre-planned shrinkage
  • Analyze trends and provide recommendations that will impact schedule bids, forecasts, pre-planned shrinkage.
  • Works with workforce planning, senior site managers and sales leaders to create or modify the current reporting.
  • Analyze data to ensure integrity and structures data to help support or provide business recommendations i.e. performance metrics.
  • Manage, maintain and record all important information
  • Submittal of periodic analysis report(s) of KPIs facing contact center and highlights areas needs improvement.

Essential Skills required

  • 1 – 3 years of experience in reporting and workforce management.
  • Proficient user Microsoft Excel (including Macros), contact center statistics knowledge is a Must.
  • Advanced Microsoft Office suite usage e.g. PowerPoint etc.
  • Experience with Databases (preferable)
  • Knowledge in VBA, macros, linked data, pivot charts tools, design tools, and BI tools.
  • Experience in developing dashboards, understandable reports and useful visualization.
  • Experience in automating tasks/reports that are manual to reduce cycle time and defects.
  • Experience in data analytics and creation of reports

Education / Technical / Functional Qualifications and/or Professional:

  • BSc in Management Information Systems /Business Administration / Engineering / computer science or any other related field.

Apply Now

JOB TYPE: Full Time
POSITION: Operations Manager (Based in Kuwait)
Package: Attractive Package

JOB REQUIREMENTS

  • BSc in Business Administration or Business Management / Engineering / or any other related field
  • BPO & Telecom management experience is a MUST
  • At least 2 years of experience in managing contact center operations.
  • Superior knowledge & experience in a relevant field
  • Strategic Thinker.
  • Leadership skills
  • Ability to cope up with a dynamic work environment with multiple shifts (evening & night)
  • Diversity management
  • Familiarity with contact Centre measures
  • Customer Experience mindset
  • Experience in day to day operation, helpdesk, and customer satisfaction
  • Computer Literacy
  • Fluent in Arabic & English (Excellent command of written and spoken)
  • Must be Bahraini / GCC nationals are welcome

Apply Now

JOB TYPE: Full Time
POSITION: Agent
Department: Operations
Industry: Travel

JOB PURPOSE

The job holder will provide our Customers with a world-class service with consistently of high standards of care.

JOB REQUIREMENTS

  • Excellent command of written and spoken Arabic & English
  • Secondary School or Diploma graduates
  • Computer Literacy
  • Contact Center plus Travel experience is a MUST - Minimum of 1 year call center experience & aviation industry airline/trade market experience
  • Experienced in airline reservations system (Sabre) is a MUST.
  • Ability to cope up with a dynamic work environment with multiple shifts (evening & night)

Apply Now

JOB TYPE: Full Time
POSITION: Agent
Department: Operations

JOB PURPOSE

The job holder will provide our Customers with a world-class service with consistently of high standards of care.

JOB REQUIREMENTS

  • Excellent command of written and spoken Arabic & English
  • High School / Diploma / BSc.
  • Computer Literacy
  • Contact Center experience is desirable.

Apply Now