Careers
Who we are? Our cover values and Approach...

While finding the right career may start with a dream, achieving career success requires a lot more effort and planning. Silah Gulf’s Talent Development Programme is designed to help aspiring career professionals find flexible and accredited Talent Development roadmaps tailored to meet individual career aspirations. At The Silah Training Centre we are confident that we can help you find the professional certification programme that will set you on the path to success.

So why put off your dreams any longer? Let us put you in driver’s seat.

Vacant Job Postings
Are you inspired to lead, learn, grow, and make a difference?

JOB TYPE: Full Time
POSITION: Senior Manager Workforce Management & Data Analytics
Start Date: Immediately

JOB PURPOSE

We are seeking for an efficient and experienced candidate that to play a key role of creating and analyzing the tactical and strategic long-term forecasting and planning. The candidate will need to manage the Workforce solution and ensuring effective resource planning and implementation across the business.

JOB REQUIREMENTS

  • BSc. in Information Management, Computer Science, Engineering or equivalent degree / relevant work experience. (MSc/MBA will be a plus)
  • 9+ years Proven experience in workforce management and planning, capacity planning, long-term forecasting and strategy within a call centre operations environment.
  • Experience forecasting with WFM applications and working with Call routing strategies. High attention to detail with ability to synthesize information, metrics, and KPIs from multiple sources and distil it in crisp, clear language appropriate for a variety of audiences including technology and business executives
  • Ability to demonstrate results, which reflect both quality delivery as well as ability to plan for and accommodate high and sometimes inconsistent volumes of calls.
  • Excellent analytical and statistical skills and experience with good understanding of call centre statistics and systems (Understanding of a virtual Contact Centre operation)
  • Expert computer skills and Microsoft Office applications including Outlook Email, Word and Advanced proficiency in Power Point and Excel. Tableau experience preferred
  • Ability to create forecasts and plans without a WFM tool, e.g. Teleopti (ability to use of Teleopti or similar WFM tool)
  • Previous experience within an WFM environment, CISCO IPCC would be advantageous
  • Excellent organizational and communication skills - excellent command of written and spoken English (Arabic is an advantage)
  • Able to adapt with change while maintaining effectiveness.

Apply Now

JOB TYPE: Full Time
POSITION: IT Support
Start Date: Immediately

JOB PURPOSE

Working within the technology department, the primary role will be to provide IT helpdesk service support.

JOB REQUIREMENTS

  • BSc. in Computer science, IT or equivalent in the same field
  • Minimum of 1- year of experience
  • Certified in any service desk qualification
  • ITIL Foundation Certification preferable
  • Ability to work in a team and ensure projects and tasks are completed in required time frame.
  • Good English writing and speaking abilities.
  • Ability to manage priorities and goals of the area, keeping in mind the business objectives.
  • Excellent customer support skills.

Apply Now

JOB TYPE: Full Time
POSITION: Agent
Department: Operations
Industry: Travel
Start Date: Immediately

JOB PURPOSE

The job holder will provide our Customers with a world-class service with consistently of high standards of care.

JOB REQUIREMENTS

  • Excellent command of written and spoken Arabic & English
  • Secondary School / Diploma / BSc. or BA qualification
  • Contact Center experience is desirable.
  • Computer Literacy
  • Travel Experience is a PLUS

Apply Now

JOB TYPE: Full Time
POSITION: Tele-Sales Agent
Department: Operations
Industry: Travel
Start Date: Immediately

JOB PURPOSE

The job holder will provide our Customers with a world-class service with consistently of high standards of care.

JOB REQUIREMENTS

  • Excellent command of written and spoken Arabic & English
  • Secondary School / Diploma / BSc. or BA qualification
  • Contact Center experience is desirable.
  • Computer Literacy
  • Sales Skills
  • Travel Experience is a PLUS

Apply Now

JOB TYPE: Full Time
POSITION: Trainer
Department: Operations
Industry: Travel
Start Date: Immediately

JOB PURPOSE

We are seeking for an enthusiastic and committed individual to take responsibility for the delivery of training and the ongoing development of our employees. This is an excellent opportunity for someone who is keen to develop their career in the field of training and development.

JOB REQUIREMENTS

  • Diploma / BSc. in Education or equivalent
  • Minimum of 2 Years delivering soft skills and systems training within a fast paced commercial environment
  • Excellent people management skills – required for coaching & training
  • Experience in process documentation and review
  • People Management skills
  • Team building skills
  • Computer Literacy
  • Excellent interpersonal and presentation skills
  • Excellent command of written and spoken Arabic & English.
  • Able to adapt with change while maintaining effectiveness.
  • Travel Experience is a PLUS

Apply Now

JOB TYPE: Full Time
POSITION: Real Time Administrator
Department: Operations
Industry: Travel
Start Date: Immediately

JOB PURPOSE

We are seeking for an efficient and experienced RTA officer to monitor schedule adherence, identify schedule inefficiencies and flag operational service level risks by providing the Daily, Weekly & Monthly Reports on different aspects of the business.

JOB REQUIREMENTS

  • Diploma / BSc. in Business Information, Computer Science or equivalent
  • 3 Years of Experience in the same filed
  • Excellent command of written and spoken Arabic & English.
  • Analytical thinking and ability to generate reports and demonstrate a level of knowledge and proficiency in specific technical/professional areas.
  • Analytical thinking and ability to generate reports and demonstrate a level of knowledge and proficiency in specific technical/professional areas.
  • Excellent command of written and spoken Arabic & English.
  • Able to adapt with change while maintaining effectiveness.
  • Travel Experience is a MUST.

Apply Now

JOB TYPE: Full Time
POSITION: QA
Department: Operations
Industry: Travel
Start Date: Immediately

JOB PURPOSE

We are seeking for an efficient and experienced Quality Assurance officer to ensure accuracy of information and quality of delivery by monitoring telephone calls; recommending improvements and continually perform quality review to ensure a high level of customer service.

JOB REQUIREMENTS

  • Diploma / BSc. in Management or equivalent
  • 3 Years of Experience as Quality Assurance in Contact Center is mandatory
  • Excellent command of written and spoken Arabic & English.
  • High attention to detail – require critical analysis for quality monitoring.
  • Excellent people management skills – required for coaching
  • Experience in process documentation and review
  • Computer Literacy and ability to use complex raw data.
  • Travel Experience is a MUST.
  • Able to adapt with change while maintaining effectiveness.
  • Analytical thinking and ability to generate reports and demonstrate a level of knowledge and proficiency in specific technical/professional areas.

Apply Now

JOB TYPE: Full Time
POSITION: MIS/WFM
Department: Operations
Industry: Travel
Start Date: Immediately

JOB PURPOSE

We are seeking for an efficient and experienced MIS/WFM officer for Analysis, Development and Maintenance the raw data and to use it to generate reports and analysis all information for the operational purpose.

JOB REQUIREMENTS

  • Diploma / BSc. in Business Information, Computer Science or equivalent
  • 3 Years of Experience in the same filed
  • Excellent command of written and spoken Arabic & English.
  • Analytical thinking and ability to generate reports.
  • Computer Literacy and ability to use complex raw data.
  • Advanced Microsoft Excel experience is mandatory.
  • Travel Experience is a MUST.
  • Ability to create forecasts and plans without a WFM tool, e.g. Excel
  • Travel Experience is a MUST.
  • Ability to use of IEX Totalview or similar WFM tool
  • Experience of CISCO IPCC would be advantageous
  • Previous experience within an WFM environment
  • Experience in setting up and managing staff rosters, SLA management
  • Able to adapt with change while maintaining effectiveness.

Apply Now

JOB TYPE: Full Time
POSITION: Team Leader
Department: Operations
Industry: Travel
Start Date: Immediately

JOB PURPOSE

We are seeking for an efficient and experienced, self-driven and motivated Team Leader for supervising, overseeing and leading the team.

JOB REQUIREMENTS

  • Diploma / BSc. in Management or Business Administration or equivalent
  • 2 Years of Experience as Team Leader in Contact Center is mandatory
  • Travel Experience is a MUST
  • Excellent command of written and spoken Arabic & English.
  • People Management skills
  • Team Building skills
  • Coaching Skills
  • Computer Literacy

Apply Now

JOB TYPE: Full Time
POSITION: Senior Team Leader
Department: Operations
Industry: Travel
Start Date: Immediately

JOB PURPOSE

We are seeking for an efficient and experienced, self-driven and motivated Senior Team Leader, preferably with Travel background for supervising, overseeing and leading the team.

JOB REQUIREMENTS

  • Diploma / BSc. in Management or Business Administration or equivalent
  • 3 Years of Experience as Team Leader in Contact Center is mandatory
  • Travel Experience is a MUST
  • Excellent command of written and spoken Arabic & English.
  • People Management skills
  • Team Building skills
  • Coaching Skills
  • Computer Literacy
  • Able to adapt with change while maintaining effectiveness.

Apply Now

JOB TYPE: Full Time
POSITION: Operations Manager
Department: Operations
Industry: Travel
Start Date: Immediately

JOB PURPOSE

We are seeking for an efficient and experienced Operations Manager to play a key role of motivating employees to drive optimum and differentiated care for customer services and emphasis on continuous improvement and operational excellence, also will be responsible for the achievement the Contact Center KPI’s.

JOB REQUIREMENTS

  • BSc. or MBA in Management or Business Administration or equivalent
  • 5 Years of Experience as Senior Operations Manager in Contact Center is ideal
  • Previous client facing experience
  • Travel Experience is a MUST
  • Excellent command of written and spoken Arabic & English.
  • KPI management experience
  • Team management skills
  • Roster Management / Risk Management
  • Reporting write up and analysis experience
  • Experience in process documentation and review
  • Computer Literacy and ability to use complex raw data.
  • Able to adapt with change while maintaining effectiveness.

Apply Now

JOB TYPE: Full Time
POSITION: Senior Operations Manager
Department: Operations
Industry: Travel
Start Date: Immediately

JOB PURPOSE

We are seeking for an efficient and experienced Senior Operations Manager to manage the contact center and to drive optimum and differentiated care for customer services and emphasis on continuous improvement and operational excellence, also will be responsible for the achievement the Contact Center KPI’s.

JOB REQUIREMENTS

  • BSc. or MBA in Management or Business Administration or equivalent
  • 8 Years of Experience as Senior Operations Manager in Contact Center is ideal
  • Previous client facing experience at senior level
  • Travel Experience is a MUST
  • Excellent command of written and spoken Arabic & English.
  • KPI management experience
  • Team management skills
  • Roster Management / Risk Management
  • Reporting write up and analysis experience
  • Experience in process documentation and review
  • Computer Literacy and ability to use complex raw data.
  • Able to adapt with change while maintaining effectiveness.

Apply Now