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Editorials, Events and Awards

30 OCTOBER 2017
Diyar Al Muharraq Signs Corporate Agreement with Silah Gulf for Contact Centre Services

Manama, Bahrain, 30th October 2017: Diyar Al Muharraq, one of the leading urban developers in the Kingdom of Bahrain, announced the signing of a corporate agreement with Silah Gulf (Silah), specialists in customer management and contact centre services, for the provision of comprehensive Call Centre Services.

22 October 2017
Silah Gulf chairs key service industry round table

Silah Gulf hosted the first regional Customer Connect Executive Exchange round table in collaboration with IQPC Middle East at the Capital Club, Dubai UAE on 22nd October 2017. Participants included EDB Bahrain, AlRajhi Takaful, OSN, Virgin Mobile, UiPath and Lumsis amongst others.

15 OCTOBER 2017
The 37th Gulf Information Technology Exhibition 2017 (Gitex)

Silah Gulf, Bahrain’s pioneer leader in the Outsourcing Industry participated in the 37th Gitex (Gulf Information Technology) week. Bahrain Pavilion on the 8-12 October 2017 was held in World Trade Center - Shaikh Zayed Road- Dubai.

10-13 September 2017
The 5th Middle Eastern Shared Services & Outsourcing Conference

Silah Gulf, Bahrain’s pioneer leader in the Outsourcing Industry participated in the 5th Middle Eastern Shared Services and Outsourcing Conference 10-13 September 2017 | Art Rotana Hotel & Resort, Amwaj Islands, Manama, Bahrain.

26 JULY 2017
محاضرة توعوية بأمن المعلومات

نظمت إدارة تقنية المعلومات بشركة صلة، وبالتعاون مع هيئة المعلومات و الحكومة الالكترونية محاضرة توعوية بأمن المعلومات و ذلك لمتحدثي اللغة العربية

20 APRIL 2017
Bahrain Polytechnic and Silah Gulf Sign Memorandum of Understanding

Bahrain Polytechnic signed a memorandum of understanding with Silah Gulf at the Polytechnic campus on 20th April 2017, where Polytechnic students will have the opportunity to enhance their practical skills in a real business environment.

24 MAY 2017
Silah Gulf Participates at Bahrain Polytechnic University’s Empolyability Event

Silah gulf participates at bahrain polytechnic university’s empolyability event

22 MAY 2017
Silah Gulf Participates at The Arab Open University’s Careers Day 2017

Silah Gulf proudly participated at the Arab Open University's Careers Day 2017 at their campus in A’ali.

16 MAY 2017
Silah Gulf Excels at Middle East Contact Centre Conference (MECCC 2017)

DUBAI – Bahrain headquartered Customer Experience Specialist Silah Gulf participated at The Middle East Call Centre Conference (MECC 2017) the region’s premier contact centre and customer management event. The MECC 2017 platform attracts international experts, subject matter specialists, and regional professionals from the customer service industry and discusses latest technologies and solutions.

10 MAY 2017
Silah Gulf Sponsors Fleming’s Kingdom Customer Experience Event 2017 in Saudi Arabia

RIYADH – Bahrain headquartered Customer Experience specialist Silah Gulf is proudly sponsoring The Kingdom Customer Experience event in Saudi Arabia held by Conference and Exhibition organisers Fleming from the 9th to 11th May at the Rosh Rayhaan by Rotana. The event is unique in Saudi Arabia as it purely focuses on Customer Experience and leaders from Banks, Insurance, Telecoms, Aviation, Retail and Hospitality sectors gather to share their expertise.

20 APR 2017
Silah Gulf participated at Gulf University Career Fair

Silah Gulf participated at the Gulf University ‘s Career Fair April 20th 2017

12 APR 2017
Silah Gulf proudly participated at the Applied Science University Job Fair

Silah Gulf proudly participated at the Applied Science University‘s 5th Job Fair April 12th, 2017.

03 APR 2017
Silah Gulf participation with Dubai Government Excellence Program

Silah Gulf eGoverment Authority participated at the fifth edition of the Dubai International Government Achievement Exhibition (DIGAE) 2017 under the theme ‘National Government, Global Achievement’s at the Dubai World Trade Center April 3rd 2017

15 MAR 2017
Career Expo 2017

Silah has participated in the the 17th “Career Expo 2017” opened at the University of Bahrain (UoB), offering a platform to build a bridge of cooperation with the community, more than 30 public and private enterprises are taking part.

07 MAR 2017
Experiencing Internship at Silah Gulf

Silah Gulf continues its series of internship programs for university students.

Our international intern for the month is Natalie Görner. Natalie is a student at the Vienna University of Economics and Business majoring in General Management & Leadership. During her course, she mentored and learnt about the functionality and operations of all the departments at Silah Gulf.

Silah is passionate about developing young talent by training them and equipping them with the necessary tools that will assist them to begin their journey on the career ladder.

We wish Natalie the very best in all of her future endeavors.

01 MAR 2017
Silah Gulf Participates at Ahlia University Career’s Day

Silah Gulf participated at the Career’s Day of Ahlia University on 1st March. The Career’s Day was an excellent opportunity for students to meet with leading organisations looking to hire local talent. Silah is passionate about developing young graduates by acquiring, hiring and training talented workforces along with equipping them with the necessary tools that will assist them to begin their journey on the career ladder.

05 FEB 2017
Experiencing Internship at Silah Gulf

Silah prides itself on giving meaningful experiences to interns, by providing anopen and encouraging environment to participate and contribute towardsthe company.

One such exemplar isMarwaZanad, a student of International Business & Languages at theAvansHogeschool, Netherlands. She completed her internship under the mentorship of Noor Bubshait, Senior Sales & Marketing Manager. Marwa’s internship was from August 2016 to February 2017.

We wish her the very best in all of her future endeavors.

15 DEC 2016
Silah Gulf celebrates Bahrain’s National Day

Staff of Silah Gulf celebrated Bahrain’s National Day and the anniversary of His Majesty King Hamad’s accession to the throne with a cake cutting led by chief executive Ricardo Langwieder-Görner at the company headquarters in Manama. Above, management and staff at the event.

06 DEC 2016
Bahrain’s silah gulf thought leader at the 2016 call centre middle east week

Silah Gulf participated at the 3rd Call Centre Middle East Week, which took place from December 4th – 7th at Le Royal Meridien, Dubai, and UAE. This conference was organized by IQPC Middle East.

The theme and focus of the Conference was – “Transforming from inbound to outbound through A.I., robotics, analytics, and omni-channel integration.” The event featured a conference and exclusive interactive workshops with call centre experts from all around world, sharing their knowledge and expertise to transform Contact Centers in the Middle.

05 DEC 2016
Leaning in the Widening Role of Women in the Workplace in Bahrain

Just last month, the United Nations Industrial Development Organization (Unido), celebrating its 50th anniversary, recognised Bahrain and His Majesty King Hamad bin Isa Al-Khalifa with an award for their global role in delivering economic empowerment for youth and women through the Bahrain Model for Economic Empowerment.

01 NOV 2016
Silah Sponsors the Largest Shared Services & Outsourcing Week Conference in the Middle Eat

Silah Gulf, a multi-award winning customer experience solutions provider, joins forces with the Bahrain Economic Development Board in the Shared Services & Outsourcing Week Middle East, which is taking place from October 31st- November 3rd at the Crowne Plaza, Bahrain. Hosted by Shared Services and Outsourcing Network, the event will review

24 OCT 2016
Silah Gulf Participation at the 18th NASSCOM BPM Summit 2016

Silah Gulf and the Economic Development Board of Bahrain have been participated in the 18th Nasscom BPM Summit 2016 in India. The Nasscom Summit focused this year on the technology ingredients and the key talent the Business Process Management BPM needs to invest to be successful in the Long- term. Ricardo Langwieder-Görner Silah Gulf CEO, has participated in one of the roundtable discussion.

24 OCT 2016
Silah Gulf Unveils New Solutions at GITEX

Silah Gulf, leading, multi-award winning specialists in innovative and premium Customer Experience (CX) solutions, introduced their new Robotics and Process Automation solutions at the GITEX technology week held last week at Dubai. The new solutions promise the potential to change the way Middle East businesses expedite core operational processes,

24 OCT 2016
Silah Gulf Speaks at Customer Experience Management Summit

Bahrain-headquartered Silah Gulf, a leading customer experience solutions specialist in the region, has successfully concluded its participation at “The 3rd Customer Experience Management Middle East Summit 2016” which was organized by IQPC and held in Dubai from 26th to 27th September 2016. Silah Gulf’s Chief Executive, Ricardo Langwieder-Goerner, gave a keynote speech on the future of customer experience

06 SEP 2016
Quality Customer Care: Silah Gulf's Secret to Success

Silah Gulf, the leading Bussiness Process Outsourcing Company in the Gulf Region has set an exemplary record of success in the region having achieved 30 awards since its inception including the Best Large Outsourcing provider in the Middle East. BTW speaks to Suad AlKabie, Chief of Talent, Silah Gulf to understand

18 AUG 2016
شركة صلة الخليج تكرم اثنين من المتدربين خلال فترة الصيف

تحرص شركة صلة الخليج الرائدة في تقديم حلول تجربة العملاء على إعداد وتدريب وتأهيل الكوادر الوطنية في المجالات الفنية والإدارية في الشركة ايماناً منها بأهمية تنمية الموارد البشرية باعتبارها ركيزة أساسية للتنمية الشاملة في مختلف أرجاء مملكة البحرين. فقد قامت شركة صلة الخليج مؤخرا بتكريم إثنان من الطلبة المتدربين لديها خلال الصيف الحالي بعد انتهاء فترة تدريبهم وهم

AUGUST 2016
Taking Outsourcing and Services to the Next Level

When Ricardo Langwieder-Goerner, Chief Executive of Silah Gulf received the award as the “Most Talented Leader in Outsourcing Industry” at the Asia BPO Summit this year no one from the industry was surprised. The prestigious annual event celebrates outstanding organizations and leaders in the outsourcing sector

24 JUL 2016
Bahrain Technology Companies Society (BTECH) to create Business Process Outsourcing & Business Services Special Interest Group

Bahrain Technology Companies Society (BTECH) has announced the setting up of a special interest group to cater for the growing Business Process Outsourcing & Services Industry in Bahrain. Inaugural members of this special interest are Ricardo Langwieder-Görner (CEO of Silah Gulf), who will act as Chairman and members Abbas Hussain (Managing Director of Digital Middle East)

18 JUL 2016
Silah Gulf and Kleptika announce Strategic Partnership for next generation Robotics and Process Automation solutions

Silah Gulf and Kleptika, both leading specialists in innovative and premium Customer Experience (CX) solutions, join forces to revolutionize CX in the Middle-East by delivering next generation Robotics and Process Automation solutions. As companies in the Middle East are experiencing mounting pressure to drive efficiencies in today’s highly competitive business climate

26 JUN 2016
Silah Gulf – Bahrain’s leading Outsourcing Service Provider announces a partnership with Esteqdam – National e-commerce platform for manpower recruitment agencies in the gulf.

Silah Gulf, Bahrain’s innovative leader in the Outsourcing Industry today announced a partnership agreement with Esteqdam, recently launched an advance online manpower recruitment platform for the GCC. The partnership with Silah Gulf will allow Esteqdam to provide unparalleled customer service and support to its clients

08 JUN 2016
Silah Gulf – Bahrain’s leading Outsourcing Service Provider wins Multiple Industry Awards

Silah Gulf, Bahrain’s innovative leader in the Outsourcing Industry today announced that it was named as winner in 4 categories at the 11th annual MECC (Middle East Contact Centre) Awards ceremony in Dubai. “The 2016 MECC Awards had a huge number of entries this year. Many regional players were nominated and the competition was extremely tough”

05 JUN 2016
Silah Gulf Leads ‘Business Processes Outsourcing’ in the Kingdom of Bahrain and Regionally Expands

Silah Gulf Chairman Mr. Mohammed Ali AlQaed expressed his pride and pleasure with the accomplishments achieved during the past six years since the launch of the Silah Gulf Company in 2010. The company is specialized in operating and managing contact centers as well as the Business Processes Outsourcing (BPO).

Press Conference Video

04 MAY 2016
Business process outsourcing specialist Silah Gulf exceeds business targets for 2015 and plans continued growth

Silah Gulf, a multi award-winning customer experience solutions provider based in Bahrain, has exceeded its ambitious 2015 growth and profitability business objectives and managed to almost double its team size to over 750+ professionals over the past three years. This is a huge achievement for the company which works on behalf of its clients to provide integrated Customer Experience (CX) solutions

19 APR 2016
Ms. Joanne Mcsheffrey The Chief Technology Officer at Silah Gulf was Highlighted as a Keynote Speaker at the Royal University for Women conference on Women and Society in Bahrain

Royal University for Women conference on Women and Society was held on the 19th April, 2016 at the Royal University For Women in Bahrain under the patronage of her Royal Highness Princess Sabeeka Bint Ibrahim Al-Khalifa. Silah Gulf Chief Technology Officer was a keynote speaker, who spoke during the opening general session about the role of Women, Innovation and Technology,

17 APR 2016
Silah Employees Complete Coaching and Performance Management Accreditation

Silah Gulf, a premium, multi-award winning customer experience solutions provider headquartered in the Kingdom of Bahrain has recently announced the appointment of Suad Al-Kabie as its new Head of Talent, will oversee Human Resources, Quality, Learning and Development as well as the Silah Training Centre. Suad is passionate about talent development, quality and continuous improvement

02 MAR 2016
Mr. Mohammed Ali AlQaed – Chairman of Silah Gulf Company

Profiling Bahrain as an ideal location of choice for establishing business in the GCC region, Silah Gulf. Tell us more about the company and its operations. Headquartered in the Kingdom of Bahrain, Silah Gulf was launched in 2009 as a joint venture in the Middle East region by UK-based Merchants (Dimension Data) together with the Informatics & eGovernment Authority.

18 FEB 2016
Silah Gulf ‘s Chief Executive awarded Asian Outsourcing Award

Ricardo Langwieder-Goerner, chief executive of Silah Gulf, a leading customer experience solutions specialist headquartered in the Kingdom of Bahrain, has won a prestigious award at the Asia BPO Summit 2016. He received the “Most talented Leader In Outsourcing Industry” Award at the award ceremony held at the Taj Lands End in Mumbai, India. The Asia BPO Summit, organised by the Asian Outsourcing Congress

15 FEB 2016
Silah Employees Complete Coaching and Performance Management Accreditation

Seven Silah employees recently completed accredited training in Coaching and Performance Management skills. Both programmes are carefully structured to enable learners to develop their skills by using the methodologies learnt in real-life situations in their everyday work. Silah’s Assistant Training Manager, Mrs Heba Sayed, worked closely with Silah’s shareholder Merchants, who are global pioneers in

04 FEB 2016
Lean Six Sigma Green Belt

Silah Gulf is pleased to announce that staff have recently completed a Lean Six Sigma Green Belt course. “This underpins Silah’s Learning and Development Strategy to get its maturing workforce accredited in internationally recognised qualifications” said Mr Ricardo Langwieder-Görner Silah’s Chief Executive Officer. “The course is specifically dedicated to a services operation where someone can become

10 DEC 2015
Silah Staff Accredited with Customer Experience Consultancy Certifications

In line with Silah Gulf’s strategy to enhance and develop the company’s consultancy portfolio, over twenty of the Silah’s key staff were accredited as CCDM (Contact Centre Development Model) and CXMM (Contact Experience Maturity Model) consultants at a workshop conducted by Dimension Data in December 2015 at Silah’s Gulf Headquarters situated in the Kingdom of Bahrain.

07 DEC 2015
Bahrain National Call Centre recognised with Best Middle East Government Contact Centre Award

The National Contact Centre (NCC) of Bahrain, which is operated by Silah Gulf has been recognised with the “Best Middle East Government Call Centre” Award at the 2nd Annual IPQC Middle East Call Centre Summit held in Dubai, United Arab Emirates. Now in its second year, the IQPC Middle East Call Centre Summit is one of the largest Call Centre industry events in the Middle East.

07 OCT 2015
Bahrain’s Silah Gulf CEO honored with regional leadership award

Within the annual Asian Leadership Awards (ALA), Silah Gulf CEO, Ricardo Langwieder-Goerner, was honored with the “Asian Outsourcing Leadership Award”. In its 5th Year, the Asian Leadership Awards, organized by the World Sustainability Congress, recognizes the achievements of leading business visionaries across key industry sectors and honors their contributions towards the region’s economic development.

01 APR 2015
Ministry of Municipalities Affairs signs contract with Silah Gulf

Ministry of Works & Municipal Affairs and Urban Planning, Bahrain signed a contract with Silah Gulf to join the National Contact Center (NCC) project which was inaugurated by His Highness Sheikh Mohammed bin Mubarak Al Khalifa – Deputy Prime Minister, Chairman of the Supreme Committee for Information Technology and Communications. Under this contract, Silah Gulf will provide the Ministry with complete call centre

03 MAR 2015
Silah Gulf Signs a Long Term Partnership Agreement with McDonald’s Delivery Contact Centre in Bahrain

Bahrain-headquartered Silah Gulf (Silah), a multi-award winning contact centre and customer experience solutions company, has recently been selected as the contact centre service provider of choice for McDonald’s Bahrain. Silah is providing a dedicated team of well-trained, multi-lingual customer service experts to deliver service excellence to McDonald’s customers.

04 DEC 2014
Building an Industry - Developing Customer Service in Bahrain with Silah Gulf

We may hear the phrase ‘customer service’ and picture an uninterested figure in a dark room with a flowchart of responses to your problems and issues. Silah Gulf is striving to change exactly that image. Silah was launched in 2009 as a Joint Venture by UK based Merchants (Dimension Data) and Bahrain’s eGovernment Authority and has been breaching uncharted territories in the country with its premium customer service

09 JUN 2014
Silah Gulf recognized as leader in Middle East Contact Centre Industry

Within the annual Insights Middle East Call Centre Awards (MECC ’14) held in Dubai, United Arab Emirates – Silah Gulf has won 10 awards while competing against major regional players. Now in its ninth year, the Insights Middle East Call Centre Awards is the regional benchmark for the contact centre industry. Widely acclaimed as the most comprehensive and rigorous contest in the region

28 MAY 2014
VIVA strengthens reach in the Enterprise market with key agreement with Silah Gulf

Further strengthening its reach in the Enterprise market, VIVA Bahrain has entered into an agreement with Silah Gulf, a multi-award winning and leading premium customer experience solutions provider. The agreement empowers VIVA Business division to continue expanding its reach in the enterprise market offering a comprehensive range of ICT solutions

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