Muharraq, Bahrain: 30 December 2018: In line with its ongoing efforts to improve Bahrain International Airport’s (BIA) customer services, Bahrain Airport Company (BAC) signed a contract for the operation of BIA’s call centre with Silah Gulf, a specialist in customer management and contact centre services. A team of highly qualified, bilingual agents will replace the current Interactive Voice Response (IVR) system, addressing public enquiries regarding flight information, airport facilities, and the various airport services.
Manama, Bahrain, 24th DEC 2018: VIVA Bahrain, the Kingdom’s leading telecommunications service provider celebrates today the tenth anniversary of its successful partnership with multi-award winning and leading premium Customer Experience specialist, Silah Gulf.
Manama, Bahrain, 16th Sep 2018: Silah Gulf and novomind, both leading specialists in innovative and premium Customer Experience (CX) solutions, join forces to revolutionize CX in the Middle-East by delivering next generation Digital customer services & ChatBot solutions. As companies in the Middle East are experiencing mounting pressure to drive efficiencies in today’s highly competitive business climate, the design and management of both captive and outsourced operations, powered by NLP and Chatbots, novomind iAGENT platform, brings opportunities to drive substantial process efficiencies, reduce costs, increase flexibility and accuracy and ultimately enhance customer experience. With a proven track record in various industries, such as banking, insurance, energy, retail, and telecommunications, novomind iAGENT Digital Channels & ChatBot platform suite provided by Silah and novomind MEA enables businesses to execute critical operations more efficiently, more securely and with greater agility.
Manama, Bahrain, 13th June 2018: The Bahrain Institute of Banking and Finance (BIBF) has signed a Memorandum of Understanding (MoU) with Silah Gulf to develop and enhance learning opportunities. The MoU was signed at the BIBF premises by Dr. Ahmed Abdul Hameed Al Shaikh, Director of the BIBF, and Mr. Ricardo Langwieder-Görner, Chief Executive Officer of Silah Gulf.
Manama, Bahrain, 30th October 2017: Diyar Al Muharraq, one of the leading urban developers in the Kingdom of Bahrain, announced the signing of a corporate agreement with Silah Gulf (Silah), specialists in customer management and contact centre services, for the provision of comprehensive Call Centre Services.
Silah Gulf hosted the first regional Customer Connect Executive Exchange round table in collaboration with IQPC Middle East at the Capital Club, Dubai UAE on 22nd October 2017. Participants included EDB Bahrain, AlRajhi Takaful, OSN, Virgin Mobile, UiPath and Lumsis amongst others.
Silah Gulf, Bahrain’s pioneer leader in the Outsourcing Industry participated in the 37th Gitex (Gulf Information Technology) week. Bahrain Pavilion on the 8-12 October 2017 was held in World Trade Center - Shaikh Zayed Road- Dubai.
Silah Gulf, Bahrain’s pioneer leader in the Outsourcing Industry participated in the 5th Middle Eastern Shared Services and Outsourcing Conference 10-13 September 2017 | Art Rotana Hotel & Resort, Amwaj Islands, Manama, Bahrain.
نظمت إدارة تقنية المعلومات بشركة صلة، وبالتعاون مع هيئة المعلومات و الحكومة الالكترونية محاضرة توعوية بأمن المعلومات و ذلك لمتحدثي اللغة العربية
Bahrain Polytechnic signed a memorandum of understanding with Silah Gulf at the Polytechnic campus on 20th April 2017, where Polytechnic students will have the opportunity to enhance their practical skills in a real business environment.
Silah gulf participates at bahrain polytechnic university’s empolyability event
Silah Gulf proudly participated at the Arab Open University's Careers Day 2017 at their campus in A’ali.
DUBAI – Bahrain headquartered Customer Experience Specialist Silah Gulf participated at The Middle East Call Centre Conference (MECC 2017) the region’s premier contact centre and customer management event. The MECC 2017 platform attracts international experts, subject matter specialists, and regional professionals from the customer service industry and discusses latest technologies and solutions.
RIYADH – Bahrain headquartered Customer Experience specialist Silah Gulf is proudly sponsoring The Kingdom Customer Experience event in Saudi Arabia held by Conference and Exhibition organisers Fleming from the 9th to 11th May at the Rosh Rayhaan by Rotana. The event is unique in Saudi Arabia as it purely focuses on Customer Experience and leaders from Banks, Insurance, Telecoms, Aviation, Retail and Hospitality sectors gather to share their expertise.
Silah Gulf participated at the Gulf University ‘s Career Fair April 20th 2017
Silah Gulf proudly participated at the Applied Science University‘s 5th Job Fair April 12th, 2017.
Silah Gulf eGoverment Authority participated at the fifth edition of the Dubai International Government Achievement Exhibition (DIGAE) 2017 under the theme ‘National Government, Global Achievement’s at the Dubai World Trade Center April 3rd 2017
Silah has participated in the the 17th “Career Expo 2017” opened at the University of Bahrain (UoB), offering a platform to build a bridge of cooperation with the community, more than 30 public and private enterprises are taking part.
Silah Gulf continues its series of internship programs for university students.
Our international intern for the month is Natalie Görner. Natalie is a student at the Vienna University of Economics and Business majoring in General Management & Leadership. During her course, she mentored and learnt about the functionality and operations of all the departments at Silah Gulf.
Silah is passionate about developing young talent by training them and equipping them with the necessary tools that will assist them to begin their journey on the career ladder.
We wish Natalie the very best in all of her future endeavors.
Silah Gulf participated at the Career’s Day of Ahlia University on 1st March. The Career’s Day was an excellent opportunity for students to meet with leading organisations looking to hire local talent. Silah is passionate about developing young graduates by acquiring, hiring and training talented workforces along with equipping them with the necessary tools that will assist them to begin their journey on the career ladder.
Silah prides itself on giving meaningful experiences to interns, by providing anopen and encouraging environment to participate and contribute towardsthe company.
One such exemplar isMarwaZanad, a student of International Business & Languages at theAvansHogeschool, Netherlands. She completed her internship under the mentorship of Noor Bubshait, Senior Sales & Marketing Manager. Marwa’s internship was from August 2016 to February 2017.
We wish her the very best in all of her future endeavors.
Staff of Silah Gulf celebrated Bahrain’s National Day and the anniversary of His Majesty King Hamad’s accession to the throne with a cake cutting led by chief executive Ricardo Langwieder-Görner at the company headquarters in Manama. Above, management and staff at the event.
Silah Gulf participated at the 3rd Call Centre Middle East Week, which took place from December 4th – 7th at Le Royal Meridien, Dubai, and UAE. This conference was organized by IQPC Middle East.
The theme and focus of the Conference was – “Transforming from inbound to outbound through A.I., robotics, analytics, and omni-channel integration.” The event featured a conference and exclusive interactive workshops with call centre experts from all around world, sharing their knowledge and expertise to transform Contact Centers in the Middle.
Just last month, the United Nations Industrial Development Organization (Unido), celebrating its 50th anniversary, recognised Bahrain and His Majesty King Hamad bin Isa Al-Khalifa with an award for their global role in delivering economic empowerment for youth and women through the Bahrain Model for Economic Empowerment.
Silah Gulf, a multi-award winning customer experience solutions provider, joins forces with the Bahrain Economic Development Board in the Shared Services & Outsourcing Week Middle East, which is taking place from October 31st- November 3rd at the Crowne Plaza, Bahrain. Hosted by Shared Services and Outsourcing Network, the event will review
Silah Gulf and the Economic Development Board of Bahrain have been participated in the 18th Nasscom BPM Summit 2016 in India. The Nasscom Summit focused this year on the technology ingredients and the key talent the Business Process Management BPM needs to invest to be successful in the Long- term. Ricardo Langwieder-Görner Silah Gulf CEO, has participated in one of the roundtable discussion.
Silah Gulf, leading, multi-award winning specialists in innovative and premium Customer Experience (CX) solutions, introduced their new Robotics and Process Automation solutions at the GITEX technology week held last week at Dubai. The new solutions promise the potential to change the way Middle East businesses expedite core operational processes,
Bahrain-headquartered Silah Gulf, a leading customer experience solutions specialist in the region, has successfully concluded its participation at “The 3rd Customer Experience Management Middle East Summit 2016” which was organized by IQPC and held in Dubai from 26th to 27th September 2016. Silah Gulf’s Chief Executive, Ricardo Langwieder-Goerner, gave a keynote speech on the future of customer experience
Silah Gulf, the leading Bussiness Process Outsourcing Company in the Gulf Region has set an exemplary record of success in the region having achieved 30 awards since its inception including the Best Large Outsourcing provider in the Middle East. BTW speaks to Suad AlKabie, Chief of Talent, Silah Gulf to understand
تحرص شركة صلة الخليج الرائدة في تقديم حلول تجربة العملاء على إعداد وتدريب وتأهيل الكوادر الوطنية في المجالات الفنية والإدارية في الشركة ايماناً منها بأهمية تنمية الموارد البشرية باعتبارها ركيزة أساسية للتنمية الشاملة في مختلف أرجاء مملكة البحرين. فقد قامت شركة صلة الخليج مؤخرا بتكريم إثنان من الطلبة المتدربين لديها خلال الصيف الحالي بعد انتهاء فترة تدريبهم وهم
When Ricardo Langwieder-Goerner, Chief Executive of Silah Gulf received the award as the “Most Talented Leader in Outsourcing Industry” at the Asia BPO Summit this year no one from the industry was surprised. The prestigious annual event celebrates outstanding organizations and leaders in the outsourcing sector
Bahrain Technology Companies Society (BTECH) has announced the setting up of a special interest group to cater for the growing Business Process Outsourcing & Services Industry in Bahrain. Inaugural members of this special interest are Ricardo Langwieder-Görner (CEO of Silah Gulf), who will act as Chairman and members Abbas Hussain (Managing Director of Digital Middle East)
Silah Gulf and Kleptika, both leading specialists in innovative and premium Customer Experience (CX) solutions, join forces to revolutionize CX in the Middle-East by delivering next generation Robotics and Process Automation solutions. As companies in the Middle East are experiencing mounting pressure to drive efficiencies in today’s highly competitive business climate
Silah Gulf, Bahrain’s innovative leader in the Outsourcing Industry today announced a partnership agreement with Esteqdam, recently launched an advance online manpower recruitment platform for the GCC. The partnership with Silah Gulf will allow Esteqdam to provide unparalleled customer service and support to its clients
Silah Gulf, Bahrain’s innovative leader in the Outsourcing Industry today announced that it was named as winner in 4 categories at the 11th annual MECC (Middle East Contact Centre) Awards ceremony in Dubai. “The 2016 MECC Awards had a huge number of entries this year. Many regional players were nominated and the competition was extremely tough”
Silah Gulf Chairman Mr. Mohammed Ali AlQaed expressed his pride and pleasure with the accomplishments achieved during the past six years since the launch of the Silah Gulf Company in 2010. The company is specialized in operating and managing contact centers as well as the Business Processes Outsourcing (BPO).
Silah Gulf, a multi award-winning customer experience solutions provider based in Bahrain, has exceeded its ambitious 2015 growth and profitability business objectives and managed to almost double its team size to over 750+ professionals over the past three years. This is a huge achievement for the company which works on behalf of its clients to provide integrated Customer Experience (CX) solutions
Royal University for Women conference on Women and Society was held on the 19th April, 2016 at the Royal University For Women in Bahrain under the patronage of her Royal Highness Princess Sabeeka Bint Ibrahim Al-Khalifa. Silah Gulf Chief Technology Officer was a keynote speaker, who spoke during the opening general session about the role of Women, Innovation and Technology,
Silah Gulf, a premium, multi-award winning customer experience solutions provider headquartered in the Kingdom of Bahrain has recently announced the appointment of Suad Al-Kabie as its new Head of Talent, will oversee Human Resources, Quality, Learning and Development as well as the Silah Training Centre. Suad is passionate about talent development, quality and continuous improvement
Profiling Bahrain as an ideal location of choice for establishing business in the GCC region, Silah Gulf. Tell us more about the company and its operations. Headquartered in the Kingdom of Bahrain, Silah Gulf was launched in 2009 as a joint venture in the Middle East region by UK-based Merchants (Dimension Data) together with the Informatics & eGovernment Authority.
Ricardo Langwieder-Goerner, chief executive of Silah Gulf, a leading customer experience solutions specialist headquartered in the Kingdom of Bahrain, has won a prestigious award at the Asia BPO Summit 2016. He received the “Most talented Leader In Outsourcing Industry” Award at the award ceremony held at the Taj Lands End in Mumbai, India. The Asia BPO Summit, organised by the Asian Outsourcing Congress
Seven Silah employees recently completed accredited training in Coaching and Performance Management skills. Both programmes are carefully structured to enable learners to develop their skills by using the methodologies learnt in real-life situations in their everyday work. Silah’s Assistant Training Manager, Mrs Heba Sayed, worked closely with Silah’s shareholder Merchants, who are global pioneers in
Silah Gulf is pleased to announce that staff have recently completed a Lean Six Sigma Green Belt course. “This underpins Silah’s Learning and Development Strategy to get its maturing workforce accredited in internationally recognised qualifications” said Mr Ricardo Langwieder-Görner Silah’s Chief Executive Officer. “The course is specifically dedicated to a services operation where someone can become
In line with Silah Gulf’s strategy to enhance and develop the company’s consultancy portfolio, over twenty of the Silah’s key staff were accredited as CCDM (Contact Centre Development Model) and CXMM (Contact Experience Maturity Model) consultants at a workshop conducted by Dimension Data in December 2015 at Silah’s Gulf Headquarters situated in the Kingdom of Bahrain.
The National Contact Centre (NCC) of Bahrain, which is operated by Silah Gulf has been recognised with the “Best Middle East Government Call Centre” Award at the 2nd Annual IPQC Middle East Call Centre Summit held in Dubai, United Arab Emirates. Now in its second year, the IQPC Middle East Call Centre Summit is one of the largest Call Centre industry events in the Middle East.
Within the annual Asian Leadership Awards (ALA), Silah Gulf CEO, Ricardo Langwieder-Goerner, was honored with the “Asian Outsourcing Leadership Award”. In its 5th Year, the Asian Leadership Awards, organized by the World Sustainability Congress, recognizes the achievements of leading business visionaries across key industry sectors and honors their contributions towards the region’s economic development.
Ministry of Works & Municipal Affairs and Urban Planning, Bahrain signed a contract with Silah Gulf to join the National Contact Center (NCC) project which was inaugurated by His Highness Sheikh Mohammed bin Mubarak Al Khalifa – Deputy Prime Minister, Chairman of the Supreme Committee for Information Technology and Communications. Under this contract, Silah Gulf will provide the Ministry with complete call centre
Bahrain-headquartered Silah Gulf (Silah), a multi-award winning contact centre and customer experience solutions company, has recently been selected as the contact centre service provider of choice for McDonald’s Bahrain. Silah is providing a dedicated team of well-trained, multi-lingual customer service experts to deliver service excellence to McDonald’s customers.
We may hear the phrase ‘customer service’ and picture an uninterested figure in a dark room with a flowchart of responses to your problems and issues. Silah Gulf is striving to change exactly that image. Silah was launched in 2009 as a Joint Venture by UK based Merchants (Dimension Data) and Bahrain’s eGovernment Authority and has been breaching uncharted territories in the country with its premium customer service
Within the annual Insights Middle East Call Centre Awards (MECC ’14) held in Dubai, United Arab Emirates – Silah Gulf has won 10 awards while competing against major regional players. Now in its ninth year, the Insights Middle East Call Centre Awards is the regional benchmark for the contact centre industry. Widely acclaimed as the most comprehensive and rigorous contest in the region
Further strengthening its reach in the Enterprise market, VIVA Bahrain has entered into an agreement with Silah Gulf, a multi-award winning and leading premium customer experience solutions provider. The agreement empowers VIVA Business division to continue expanding its reach in the enterprise market offering a comprehensive range of ICT solutions