Manama, Bahrain, 16th Sep 2018: Silah Gulf and novomind, both leading specialists in innovative and premium Customer Experience (CX) solutions, join forces to revolutionize CX in the Middle-East by delivering next generation Digital customer services & ChatBot solutions. As companies in the Middle East are experiencing mounting pressure to drive efficiencies in today’s highly competitive business climate, the design and management of both captive and outsourced operations, powered by NLP and Chatbots, novomind iAGENT platform, brings opportunities to drive substantial process efficiencies, reduce costs, increase flexibility and accuracy and ultimately enhance customer experience. With a proven track record in various industries, such as banking, insurance, energy, retail, and telecommunications, novomind iAGENT Digital Channels & ChatBot platform suite provided by Silah and novomind MEA enables businesses to execute critical operations more efficiently, more securely and with greater agility.