Best CX in Times of Crises - Middle East | International Business Magazine Awards 2021
Best Digital Transformation Project - Middle East | International Business Magazine Awards 2021
CX in Times of Crises - Customer at The Heart | Gulf Customer Experience Awards 2021
Digital Transformation - Strategy | Gulf Customer Experience Awards 2021
Best Customer Experience Solutions Provider - Middle East | International Business Magazine Awards 2020
Best Help Desk Manager - Middle East | International Business Magazine Awards 2020
Best Outsourced Contact Center – Customer Experience Week | Middle East Awards 2019 (IQPC)
Best Government Help Desk, Middle East Contact Centre Awards
Help Desk Manager of the Year, Middle East Contact Centre Awards
Most Talented Leaders (Outsourcing Industry)
Best Middle East Government Call Center Award
Asian Outsourcing Leadership Award
UNPAN-The United Nations Public Service Award
MECC – Best Audited Customer Satisfaction Programme
Achieving the Highest Rates in “Bahrainisation Recruiting”, 2014, Ministry of Labour, Kingdom of Bahrain
SAMENA – Best Innovative Customer Service
VIVA Bahrain as Best CEM Loyalty Program in 2014, Middle East Contact Centre Awards
National Contact Center as Best Small Helpdesk in 2014, Middle East Contact Centre Awards
National Contact Center as Best Medium Call Center in 2014, Middle East Contact Centre Awards
Best Internally Developed Application in 2014, Middle East Contact Centre Awards
Best Management Information in 2014, Middle East Contact Centre Awards
Best Technology in 2014, Middle East Contact Centre Awards
Best New Help Desk – Airline
Best Small Help Desk – the National Contact Centre
Best OPS Reporting System & Process
Best Reporting System in 2014, Middle East Contact Centre Awards
Best Omni channel implementation in 2014, Middle East Contact Centre Awards
Best Medium Outsourcing Provider in 2014, Middle East Contact Centre Awards
Market Leader in Bahrain, 2014, Middle East Contact Centre Awards
Outstanding Achievements in the Human Resources Field of Training and Development, 2014, Ministry of Labour, Kingdom of Bahrain
Best Technology 2013, Middle East Contact Centre Awards
Best Reporting System 2013 , Middle East Contact Centre Awards
Best OSP 2013, Middle East Contact Centre Awards
Best Government Call Centre 2013, Middle East Contact Centre Awards
Best Reporting 2012, Middle East Contact Centre Awards
Best Management Information in 2012, Middle East Contact Centre Awards
Best Call Centre Technology Platform 2012, Middle East Contact Centre Awards
Best New OSP 2012, Middle East Contact Centre Awards
Best Large OSP ˃ 300 Seats