We are seeking for a Director of Contact Center to join our team and be part of our growth and to be responsible for the strategic planning and execution of all Contact Center operations. Core duties include management and leadership of processes for the continuous improvement of the customer experience.

Skills & Experience:

• Bachelor’s degree in Management, Business operations or equivalent

• 5-6 years of experience in managing contact center operations (Telecom / E-Commerce)

• Strong Risk Management / KPI Management Experience
• Experience in Contact Centre solution design / sizing / processes
• Ability to inspire performance, teamwork and collaboration

• Ability to maintain composure and professionalism in stressful situations

• Strategic thinker with leadership skills

• Confident decision-making skills & problem-solving ability
• Ability to lead by example and empower through delegation

• Experience of managing the employee life cycle from Employee relations, engagement, manpower planning, budgeting etc.
• High level of analytical and problem-solving abilities

• Sound knowledge of labor laws and legal compliances
• Fluent in both Arabic & English

Closing Date:  21^st April 2022

GOOD LUCK