We are looking for a People Senior Operations Manager to join our team and be part of our growth. If you’re a People person who is passionate for a new adventure, a multinational workplace is waiting for you.
Skills & Experience:
- Experience 4-5 years in managing contact center operations (Telecom / E-Commerce)
- Strong Risk Management / KPI Management Experience
- Experience in Contact Centre solution design / sizing / processes
- Ability to inspire performance, teamwork and collaboration
- Ability to maintain composure and professionalism in stressful situations
- Strategic thinker with leadership skills
- Confident decision-making skills & problem-solving ability
- Ability to lead by example and empower through delegation
- Experience of managing the employee life cycle from Employee relations, engagement, manpower planning, budgeting etc.
- High level of analytical and problem-solving abilities
- Sound knowledge of labor laws and legal compliances
- Fluent in both Arabic & English
Closing Date: 21st April 2022