We are looking for a People Senior Operations Manager to join our team and be part of our growth. If you’re a People person who is passionate for a new adventure, a multinational workplace is waiting for you.

Skills & Experience:

• Experience 4-5 years in managing contact center operations (Telecom / E-Commerce)
• Strong Risk Management / KPI Management Experience
• Experience in Contact Centre solution design / sizing / processes
• Ability to inspire performance, teamwork and collaboration
• Ability to maintain composure and professionalism in stressful situations
• Strategic thinker with leadership skills
• Confident decision-making skills & problem-solving ability
• Ability to lead by example and empower through delegation
• Experience of managing the employee life cycle from Employee relations, engagement, manpower planning, budgeting etc.
• High level of analytical and problem-solving abilities
• Sound knowledge of labor laws and legal compliances
• Fluent in both Arabic & English

Closing Date:    21^st April 2022

GOOD LUCK