We are looking for a People Senior Operations Manager to join our team and be part of our growth. If you’re a People person who is passionate for a new adventure, a multinational workplace is waiting for you.


Skills & Experience:

  • Experience 4-5 years in managing contact center operations (Telecom / E-Commerce)
  • Strong Risk Management / KPI Management Experience
  • Experience in Contact Centre solution design / sizing / processes
  • Ability to inspire performance, teamwork and collaboration
  • Ability to maintain composure and professionalism in stressful situations
  • Strategic thinker with leadership skills
  • Confident decision-making skills & problem-solving ability
  • Ability to lead by example and empower through delegation
  • Experience of managing the employee life cycle from Employee relations, engagement, manpower planning, budgeting etc.
  • High level of analytical and problem-solving abilities
  • Sound knowledge of labor laws and legal compliances
  • Fluent in both Arabic & English


Closing Date:    21st April 2022


Vacancy Code
SOPS 0422
Employment Type
Full Time