We tailor customer experience (CX) solutions to suit you, led by experienced professionals
Customer experience management and contact centre operations
Contact centre solutions, cloud technologies and managed services
Training, audits & assessments, career development & e-learning
Strategy and advisory, contact centre development, benchmarking
projects delivered
awards won
years of success
Global Network
GCC skilled Professionals
We think & deliver

OUR Values

Silah Gulf (Silah), is a premium, multi-award winning customer experience solutions provider headquartered in the Kingdom of Bahrain.

Silah was launched in 2009 as a Joint Venture in the Middle East region by Bahrain's eGovernment Authority and UK based Merchants (Dimension Data) and has operations in Bahrain, Kuwait and Saudi Arabia.

Our People . Our Success
What makes us so unique?
  • Know-How
  • Committed
  • Trusted
  • Loyal
  • Expertise
  • Qualified
  • Best Practice
  • Transformation
  • Approach
  • Work Flow
  • Streamlined
  • Efficient
  • Leading Edge
  • Integrated
  • Secure
  • Adaptable
  • Scalable
  • Qualified
  • Over 30 Years of Contact Centre exercise
  • Part of Merchants & Dimension Data
  • Experiened professionals with a broad range of expertise
  • Our people understand our vision & Strategy
  • We deliver integrated customer experiences. That is our Business!
Simply put, we support the expert in your business, YOU.

Each of our unique partnerships is cultivated with consistency and trust through five core values: Integrity, Passion, Respect, Excellence and Innovation.

We are a gateway to a network of BPO, training, consulting and technology experiences and best practice that spans the globe. Our operational centres expand from the GCC to South Africa offering multilingual capability and various skillets supporting our client contact experiences.

Our People and Careers
Are you inspired to lead, learn, grow, and make a difference?
You've come to the right place.
Bright Opportunities
Are you inspired to lead, learn, grow, and make a difference?
You've come to the right place.
latest news
Editorials, Events and Awards
trusted partners
We have built strong partner relationships with major companies in order
to bring the right solution to the right place at the right time for the customers.