Silah has worked with some of the biggest market leaders in the Telecom sector, offering clients expertise in strategic and technological solutions.
We take pride in bringing maximum resolution for our clients by managing the entire functionality and operations of their contact centres, including inbound and outbound, servicing rewards, incentive programmes, collections, retention and supplying frontline customer service – using proven tools and services for a variety of queries. Our clients receive our full support in dealing with both B2B and B2C customers, handling daily operational management of the centre, as well as providing recruitment and training of Customer Service Representatives (CSRs).