We tailor customer experience (CX) solutions to suit your needs

Customer Experience is not just about cost reduction and efficiency alone. It’s about extending the capabilities of your company and its people beyond the traditional boundaries of your organisation and creating unparalleled customer experiences using the right partner. Working on this ethos and striving to be the leaders in the Business Process Outsourcing (BPO) industry in Bahrain and the GCC, we are one of the most successful and fastest growing Customer Experience solutions providers in the Gulf. Our operational centres expand from the GCC to South Africa offering multilingual capability and various skill-sets to support our client contact experiences.

Business Process Outsourcing

Providing a consistent brand experience across all channels is what we strive to achieve in delivering services.

Customer Experience Consulting

Strategy and advisory, contact centre development, benchmarking.

WE THINK & DELIVER

OUR VALUES

Silah Gulf (Silah), is a premium, multi-award winning customer experience solutions provider headquartered in the Kingdom of Bahrain.

Silah was launched in 2009 as a Joint Venture in the Middle East region by Bahrain’s eGovernment Authority and UK based Merchants (Dimension Data) and has operations in Bahrain, Kuwait and Saudi Arabia.

View our corporate video and learn more about us, what we offer, and more…

Our Experts

Executive Leadership

We love what we do and we do it with passion. We value the experimentation, the reformation of the message, and the smart incentives.

Numbers Speak

Silah Gulf in Numbers

With more than ten years of knowledge and expertise we offer tailor made solutions becoming  the leading Customer Experience Solutions provider in the Gulf and profile Bahrain as the preferred service location for the GCC

3,000

Projects Delivered

32

Awards Won

30

Years of Success

5,000

Global Network

800

GCC skilled Professionals

Case Study

01
Telecommunications

Silah has worked with some of the biggest market leaders in the Telecom sector, offering clients expertise in strategic and technological solutions.

02
Government

Silah was founded in 2009 in response to the fragmented nature of the customer-facing solutions that existed in the public sector.

03
Travel

Silah has been servicing the travel industry since 2015, providing customer service solutions across the GCC, as well as handling

04
Finance

The financial services industry is fiercely competitive and institutions face extraordinary challenges to stand out from the pack.

Bright Opportunities

Are you inspired to lead, learn, grow, and make a difference?
You’ve come to the right place.

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We love what we do and we do it with passion. We value the experimentation, the reformation of the message, and the smart incentives.

    Trusted Partners

    We have built strong partner relationships with major companies in order to bring the right solution to the right place at the right time for the customers.