Case Study

Finance

The financial services industry is fiercely competitive and institutions face extraordinary challenges to stand out from the pack. Improving customer experience is one of the most crucial ways brands can achieve market differentiation and maintain their competitive advantage. With this understanding, an important part of Silah’s business strategy has been to deliver premium customer service outsourcing solutions for some of Bahrain’s leading providers of retail and commercial banking services.

Working in partnership with these financial institutions, Silah seeks to drive innovation and modernise its clients’ banking operations. We are fully PCI compliant and offer flexible options for the sector, including full 24/7 front-end outsourcing solutions, as well as advanced support in improving the efficiency of existing systems and services.

We pride ourselves on our history of success and innovation in enhancing the capabilities of the financial services industry in Bahrain and have now extended our expertise in contact centre operations to several banks in South Africa.