Customer Experience Advisory

Taking your customer experience to the next level

With Customer Experience Advisory we work with your business to help make customer experience your competitive advantage. Our specialised professionals are highly experienced across market verticals, including telecom, travel, finance, retail, government and online and will guide you through the process of improving your customer-centricity.

Using various contact centre assessment and development methods, we create value for your business in an objective, collaborative, structured and outcome-driven approach. From contact centre migration, DBOT (Design, Build, Operate & Transfer), benchmarking, multiple centre design and development, to full customer experience touchpoint strategy, our services are unique and provide you with perspective and challenge – offering change without threat.

Building for future success

We are in the people business, and our people are our greatest asset – we know it and we build on it. Reflecting our commitment to offering premium customer experience solutions, we strive to provide professionals with the latest skills and knowledge in Customer Experience. Through e-learning, certifications, career developments and targeted trainings, we prepare our consultants for delivering on brand promise and meeting clients’ demands to the fullest.

Our Certified Outsourcing Specialists can receive training in: Communication Skills, Basic & Advanced Sales Skills, Customer Experience Programme, Leadership Programme, as well as a wide variety of soft skills and personal development programmes. The material has been designed using advanced learning methodologies, including Neuro-Linguistic Programming (NLP), Accelerated Learning (AL), and Transactional Analysis (TA).

  • Services
  • Customer Experience Transformation
  • Benchmarking
  • Contact Centre Operating Model
  • Best Practice Methodologies
  • Customer Journey Study, Analysis & Management
  • Training & Certification Programmes
  • Internal Employee Skills & Career Development
  • Training and Organisational Development Consultancy
  • Training and Organisational Development Consultancy
  • Quality Assurance
  • Talent Management
  • Training Needs Analysis