The Launch of Silah Gulf
Silah was launched in 2009 as a Joint Venture in the Middle East region by Bahrain’s eGovernment Authority and UK based Merchants (Dimension Data) and has operations in Bahrain, Kuwait and Saudi Arabia.
Customer Experience is not just about cost reduction and efficiency alone. It’s about extending the capabilities of your company and its people beyond the traditional boundaries of your organisation and creating unparalleled customer experiences using the right partner. Working on this ethos and striving to be the leaders in the Business Process Outsourcing (BPO) industry in Bahrain and the GCC, we are one of the most successful and fastest growing Customer Experience solutions providers in the Gulf. Our operational centres across the GCC offer multilingual capability and various skill-sets to support our client contact experiences.
Providing a consistent brand experience across all channels is what we strive to achieve in delivering services.
Transforming your business with high-tech solutions. Customer Experience Solutions, Contact Centre Solutions, Chat Bots, and more.
Taking your customer experience to the next level. Strategy and advisory, contact centre development, benchmarking.
Silah Gulf (Silah), is a premium, multi-award winning customer experience solutions provider headquartered in the Kingdom of Bahrain.
Silah was launched in 2009 as a Joint Venture in the Middle East region by Bahrain’s Government and Mumtalakat and has operations in Bahrain, Kuwait and Saudi Arabia.
With more than 13 years of knowledge and expertise, we offer tailor-made solutions becoming the leading Customer Experience Solutions provider in the Gulf and profile Bahrain as the preferred service location for the GCC
Silah has worked with some of the biggest market leaders in the Telecom sector, offering clients expertise in strategic and technological solutions.
Silah was founded in 2009 in response to the fragmented nature of the customer-facing solutions that existed in the public sector.
Silah has been servicing the travel industry since 2015, providing customer service solutions across the GCC, as well as handling
The financial services industry is fiercely competitive and institutions face extraordinary challenges to stand out from the pack.
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We love what we do and we do it with passion. We value the experimentation, the reformation of the message, and the smart incentives.
We have built strong partner relationships with major companies in order to bring the right solution to the right place at the right time for the customers.