Customer Service Representative (General)

Job Purpose The job holder will provide our Customers with a world-class service with consistently of high standards of care.   Job Requirements Excellent command of written and spoken Arabic & English High School / Diploma / BSc. Computer Literacy Contact Center experience is desirable. Good Luck!

  • silahadmin
  • April 28, 2022

Work Force Lead – Contact Center

We are looking for Workforce lead who are responsible to prepares and produces work volume and staffing forecast dashboards, as well as comparative data on results vs. forecasts, identifies opportunities for improvement and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. The Workforce Planner makes adjustments and […]

  • silahadmin
  • April 19, 2022

Operations Director – Contact Center

We are seeking for a Director of Contact Center to join our team and be part of our growth and to be responsible for the strategic planning and execution of all Contact Center operations. Core duties include management and leadership of processes for the continuous improvement of the customer experience.   Skills & Experience: Bachelor’s […]

  • silahadmin

MIS

We are looking for an experienced candidate to prepare and publish timely reports as required by the management or operations team to analyze the performance of employees working in the organization and presentations for management and preparing executive recurring reports for clients, preparing adhoc reports and analysis of important KPIs and to make analysis of […]

  • silahadmin
  • April 17, 2022

WFM Officer

We are looking for candidates to forecast the anticipated workload using historical data, knowledge of business trends and even upcoming marketing campaigns. S/He monitor service levels to determine if customer transactions are meeting or exceeding agent availability. Then they can make real-time adjustments to agent schedules to meet higher-than-expected demand to take advantage of opportunities […]

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Senior Operations Manager

We are looking for a People Senior Operations Manager to join our team and be part of our growth. If you’re a People person who is passionate for a new adventure, a multinational workplace is waiting for you.   Skills & Experience: Experience 4-5 years in managing contact center operations (Telecom / E-Commerce) Strong Risk […]

  • silahadmin
  • April 12, 2022

Operations Manager

We are looking for a People Senior Operations Manager to join our team and be part of our growth. If you’re a People person who is passionate for a new adventure, a multinational workplace is waiting for you.   Skills & Experience: Experience 2-3 years in managing contact center operations (Telecom / E-Commerce) Familiarity with […]

  • silahadmin

Real Time Administrator

If You are Passionate about Supporting customers through Live Chat “Arabic & English” and resolving their queries and complaints.   Skills & Experience: Experience 2-3 years in Telecom / E-Commerce Exceptional customer service skills Strong organization & time management abilities High level of analytical and problem-solving abilities Closing Date:  16th April 2022

  • silahadmin
  • April 3, 2022

Team Leader

If You are Passionate about Supporting customers through Live Chat “Arabic & English” and resolving their queries and complaints.   Skills & Experience: Experience 2-3 years in Telecom / E-Commerce Exceptional customer service skills Strong organization & time management abilities High level of analytical and problem-solving abilities Leadership: Demonstrates ability to lead the team to […]

  • silahadmin

Quality Officer

If You are Passionate about Supporting customers through Live Chat “Arabic & English” and resolving their queries and complaints.   Skills & Experience: Experience 2-3 years in Telecom / E-Commerce Exceptional customer service skills Strong organization & time management abilities High level of analytical and problem-solving abilities Closing Date:  16th April 2022

  • silahadmin