Job Purpose: We seek an efficient and experienced Sign Language Agent to carry out activities to maintain and develop a customer base about the bank’s products and services. Job Requirements: High School / Diploma / BSC Passionate about customer experience Assist and resolve customers’ queries and problems Fluent in Arabic/English written and spoken have confidence […]
ASSISTANT MANAGER – OPERATIONS (Contact Center) Vacancy No. (AMO0423) Job Type: Full Time Position: Assistant Manager – Contact Center Industry: BPO Location: Kuwait Start Date: Immediately Job Purpose: We are seeking for an efficient and experienced Assistant Manager to play a key role of motivating employees to drive optimum and differentiated care for customer services […]
Job Purpose: we are seeking for an efficient candidate to play a key role in the business development and add to the portfolio of existing clients with continued success of the organization. The role is to source new clients across the country. Job Requirements: BSc in Business, Marketing or equivalent Only Saudi National will be […]
Job Criteria: High School/Diploma/ BSc Graduates Passionate about customer experience Assist and resolve customers’ queries and problems Fluent in Arabic/English written and spoken Have confidence and positive attitude Typing skills (Arabic / English) Able to work on shifts Interested Candidates wishing to apply for this role can submit their CV online www.silah.bh/careersby registering in Career […]
Job Purpose: we are seeking for an efficient multi-field candidate to work in true partnership with senior technical peers to build ideas and deliver solid strategic solutions, bringing current and practical knowledge to ensure we arrive at the best solutions speedily. The candidate will provide optimum technical skills, high performance and efficiency, continual improvement, innovation. […]
Job Purpose The job holder will provide our Customers with a world-class service with consistently of high standards of care. Job Requirements Excellent command of written and spoken Arabic & English High School / Diploma / BSc. Computer Literacy Contact Center experience is desirable. Good Luck!
We are looking for Workforce lead who are responsible to prepares and produces work volume and staffing forecast dashboards, as well as comparative data on results vs. forecasts, identifies opportunities for improvement and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. The Workforce Planner makes adjustments and […]
We are seeking for a Director of Contact Center to join our team and be part of our growth and to be responsible for the strategic planning and execution of all Contact Center operations. Core duties include management and leadership of processes for the continuous improvement of the customer experience. Skills & Experience: Bachelor’s […]
We are looking for an experienced candidate to prepare and publish timely reports as required by the management or operations team to analyze the performance of employees working in the organization and presentations for management and preparing executive recurring reports for clients, preparing adhoc reports and analysis of important KPIs and to make analysis of […]
We are looking for candidates to forecast the anticipated workload using historical data, knowledge of business trends and even upcoming marketing campaigns. S/He monitor service levels to determine if customer transactions are meeting or exceeding agent availability. Then they can make real-time adjustments to agent schedules to meet higher-than-expected demand to take advantage of opportunities […]
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